SHIPMENT INFORMATION

COUNTRY	ORDER AMOUNT	SHIPPING COST
Hong Kong Macau	< HK$400	HK$50
	> HK$400	FREE
China Taiwan Singapore Korea Brunei	< US$52	US$13
	> US$52	FREE
Australia	X	US$26
Malaysia Philippines Japan Indonesia	X	US$20
	X	US$52
UK EU Continental USA Canada	X	US$102

***We Do Not Currently Deliver to Hawaii, Puerto Rico.

*The above shipping times are estimates only.

*Please note that the order processing time may be postponed due to Hong Kong holidays, weekends and special sales.

*If there are a large number of items in your order, we may ship them in batches. For consolidated orders, shipments arrangements will also be made in response to cater certain situations.

*Other overseas remote areas (see list of postal code numbers) require an additional surcharge that will be calculated and displayed at the checkout.

Please note that free shipping is not exempt from duties and surcharges that may be imposed when transporting to the destined local area.

 

Enjoy "Hong Kong free delivery" (limited time offer) upon any purchase of in-season items. It is NOT including Hong Kong's remote areas. In the period of offer, SF Express cash on delivery is available for customers in these areas.

Hong Kong's remote areas (lists) are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.

Tariffs and Customs:

All product prices displayed on MDreams.com do not include customs duties and other taxes. Goods that arrive at the country of shipment may be subject to customs duties and surcharges, which are borne by the recipient. In view of the differences in tariff regulations in different countries, for details, please check with your local customs before purchasing.

Customer Notice

1. All orders placed on MDreams.com are ultimately settled in Hong Kong dollars.
2. Once the order is confirmed, it cannot be changed or cancelled.
3. Hong Kong based customers may choose to use SF Stations or smart cabinets to collect their goods. Please fill in the relevant SF station or smart cabinet code and address on the delivery address for arrangement.
4. After goods are shipped, a confirmation email will be issued to the customer for parcel tracking.
5. Shoe boxes may be subject to damage during transit.
6. Any customer requests for MDreams.com to place an item(s) unattended without a signature, MDreams.com will not be held responsible for any loss/damages as a result.
7. MDreams.com has the final decision to retain or change the free shipping terms.
8. We reserve the right to choose the courier company and shipping method according to the delivery area(s), while retaining the right to consolidate the same customer orders.

Back to help

---

Returns/Replacement

1. For Products purchased at the Website, you can apply for a return / exchange within 15-days from the date of receipt of the Products (based on the date of receipt on the logistics document) by the below conditions.

• Hong Kong: All regular-priced items can be refunded or exchanged in their original selling conditions with all tags and packing. Discounted items can be exchanged in their original selling conditions with all tags and packing, but the Shipping fees will be borne by you (including ship from your location to warehouse and replacement from our warehouse to your location). No refund on discounted items.
• Oversea: Products can be exchanged in their original selling conditions with all tags and packing, but the Shipping fees will be borne by you (including ship from your location to warehouse and replacement from our warehouse to your location). No refund on discounted items.

2. Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same color.

3. Products returned by customers will not be refunded by MDreams without prior permission by a member of our team.

4. Items purchased on the MDreams.com website cannot be refunded or returned to any physical MDreams store.

5. Please note that the original shipping fee and taxes/duties of your order will not be refunded if you have requested for a refund.

6. The difference will not be refunded if the price of the exchanged item is lower than the original one.
7. If the amount of the exchanged goods is higher than the original goods, the difference will be made up.

Returns Procedure

If the customer needs to return a product, please contact us via below methods, Please include your order number, photographs of the item(s), and all related references upon receiving your package.

EMAIL ADDRESS : cs@mdreams.com

Back to help

---

Ordering and Payment terms for online

All items are priced in Hong Kong dollars, and all final transactions will be placed in Hong Kong dollars. We accept the following credit cards and the following payment methods:

VISA, MasterCard, China UnionPay, Alipay, PayPal, Apple pay and Google pay

For International Customers, your credit card will be billed in HONG KONG dollars and your card company will convert the charges for you in accordance with the applicable exchange rate at the time of processing the transaction.

Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to MDreams Online LTD we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site secure.

For all the orders, you are required to make the payment online. The online transaction processing is provided by Checkout.com using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.

Back to help

---

FAQ

Are you selling genuine goods?
MDreams.com is the official partner of Melissa, Zaxy, Ventolation, CGEAR, Recounter and Plae. The products sold by MDreams.com are 100% brand new.

Is shopping on your website safe?
Absolutely! We are a legal business with brick and mortar stores throughout Asia. Not only do we provide 100% genuine products to you, your purchase is also protected by our satisfaction guarantee.

Will the goods I purchase be taxed at the time of entry and customs?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional duties and taxes that are levied.

The product I want but out of stock, what should I do?
We are sorry to hear that, but if you do come across a product that you want badly, send us an email, and we will try our best to see what we can do to get it for you.

Back to help

---

Back to help