Return & Exchange 2022

RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee.

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund upon the conditions outlined.

Items purchased at an MDREAMS store or another online store other than MDREAMS.COM may not be returned to here and we advise you to contact the retailer of purchase. 

• MDREAMS.COM returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in its original packaging, and with all paperwork, parts and accessories to ensure credit.
• No returns can be made on SALE items.
• Original Shipping fee (if applicable) will not be refunded.
• RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee.

HOW TO RETURN AN ITEM

• You will have a 5-digit Order Number starting INVHK – XXXXX
• Write this INVHK Order Number on a piece of paper accompanying the product.
• Use your own shipping method: Repack the item(s) you wish to return securely in the original packaging and send back to MDREAMS (address details below)
• Please e-mail to CS@MDREAMS.COM and provide your Order number and a return tracking number.
• If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method.

Send the return package to the following address:

MDREAMS Customer Returns
Unit 1906-1908, 19/F , Block B, Kong Nam Industrial Building
603-609 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong

• All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
• It is recommended that you use Insured Courier for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• Refund will not be made until we confirm product is delivered back to us and is in as new / sellable condition.

HOW TO EXCHANGE AN ITEM

We don’t exchange items rather we ask you to follow the procedure outlined under “Return an item” and please place another order for the item you wish to order.

DAMAGED / DEFECTIVE GOODS

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at CS@MDREAMS.COM

Please provide in your email:

1. Order number (INVHK – XXXXX)
2. Item number
3. Photo of the defective product
4. Return reason

Once we confirm product is defective, we will immediately send out a replacement product with an RA (Return Slip). 

STEPS:

1. If we want the defective product returned (which will be specified by CS), please fill out the RA with your order number INVHK – XXXXX.
2. Please hand the defective product to courier with the RA (with Order number on RA) when your replacement product is delivered.