HOW WILL MY ORDER SHIP?

• Local Courier
• DHL

• The above shipping times are estimates only. Unexpected delays in delivery may by happen due to the pandemic impact.
• Order processing time may be postponed due to Hong Kong holidays, weekends and special sales.
• If there are a large number of items in your order, we may ship order in batches. For consolidated orders, shipment arrangement may be altered to cater for this. 
• Other overseas remote areas (see list of postal code numbers) require additional surcharge that will be calculated and displayed at the checkout.
• Customer is responsible for all duties and surcharges that may be imposed by the country of destination. 
• FREE Delivery (Hong Kong only) for in-season items only. It is NOT including Hong Kong's remote areas. In the period of offer, SF Express cash on delivery is available for customers in these areas.

Hong Kong's remote areas (lists) are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.

ORDER PROCEDURE and TERMS & CONDITIONS

1. After order is shipped, you will receive a tracking number by email to conveniently track the status of your order.
2. Shoes may be shipped in a plastic bag (not shoe box). This enables us to provide you with an economical shipping charge.
3. We ensure your order during the time of transit until it is delivered to your specified delivery address.
4. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you.
5. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by MDREAMS.COM and transfer of responsibility in the same way.
6. If your order delivered at an unattended premise and no signature is received this also constitutes a transfer of responsibility.
7. Your order will not be REFUNDED if the goods are proven to be delivered to the premises (IE: Reference Courier Tracking information) however have not been received for some reason.

We reserve the right to change or discontinue FREE SHIPPING at any time.

To keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.

CUSTOM, TAXES & DUTIES

Orders outside Hong Kong will be charged according to the Duties and Taxes stipulated by the Country in which the purchase was made. These charges will be applied upon purchasing the goods.

Any customs or import duties outside are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.